I’ve forgotten my password – what should I do?

To reset your password, launch the member app or go to Online Member Services and follow these steps:

1. Membership details

This needs to be the primary member’s information.

  • Select Forgot password
  • Enter Membership number
  • Enter Last name
  • Enter Date of birth
  • Click Next

2. Verification

A verification code will be sent to the primary member's mobile number or email.

  • Select SMS or Email
  • Enter Code
  • Click Next

3. Password

  • Create Password
  • Click Next

Please wait a few minutes before logging in.