Contact Us
Phone
Operating hours (AEDT)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
We'll call you
We'll call at a time that suits you.
Available Monday to Friday
9am - 5pm AEST
Request a Callback
Overseas phone
Nurses & Midwives Health
GPO Box 3874
Sydney NSW 2001
Submit an Enquiry
Complaints
Nurses & Midwives Health views complaints as an opportunity to maintain and enhance customer loyalty and support, and improve our benefits and services to members. If you do have a complaint that you wish to raise with Nurses & Midwives Health please contact us:
Phone
Operating hours (AEDT)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Overseas phone
Contact Nurses & Midwives Health
at complaints@nmhealth.com.au
Nurses & Midwives Health
GPO Box 3874
Sydney NSW 2001
Nurses & Midwives Health has a documented policy and procedure in place to manage complaints. A copy of the Customer Complaints Policy is available online. In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy. All complaints will be treated confidentially and in accordance with our Privacy Policy.
Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Nurses & Midwives Health, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1300 362 072 or via their website at: ombudsman.gov.au.