Contact Us

Phone

1300 344 000

Operating hours (AEST)

Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Click here for extended operating hours

Overseas phone

+61 2 8346 2134

Email

For feedback or enquiries
contact Nurses & Midwives Health
at info@nmhealth.com.au

Mail

Nurses & Midwives Health
GPO Box 3874
Sydney NSW 2001

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Complaints

Nurses & Midwives Health views complaints as an opportunity to maintain and enhance customer loyalty and support, and improve our benefits and services to members. If you do have a complaint that you wish to raise with Nurses & Midwives Health please contact us:

Phone

1300 344 000

Operating hours (AEST)

Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm

Overseas phone

+61 2 8346 2134

Email

Contact Nurses & Midwives Health
at complaints@nmhealth.com.au

Mail

Nurses & Midwives Health
GPO Box 3874
Sydney NSW 2001

Nurses & Midwives Health has a documented policy and procedure in place to manage complaints. A copy of the Customer Complaints Policy is available online. In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy. All complaints will be treated confidentially and in accordance with our Privacy Policy.

Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Nurses & Midwives Health, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1300 362 072 or via their website at: ombudsman.gov.au.