If you’re unhappy with your Nurses & Midwives Health cover, or another element of your membership, please get in touch. We’ll do our best to fix it as soon as possible.

The quickest way to do this is via phone. We’re on 1300 344 000 during the operating hours listed above.

If you’re unhappy with the outcome of your initial conversation with us, here’s how to escalate your complaint.

Contacting the Ombudsman

If you’re unhappy with the outcome of a complaint with Nurses & Midwives Health, you have the right to escalate the issue to the Commonwealth Ombudsman.

The Commonwealth Ombudsman is an independent body that helps to resolve complaints and provides advice and information.

• To make a complaint, contact the Commonwealth Ombudsman at ombudsman.gov.au
• For general information (about private health insurance), go to privatehealth.gov.au