I’ve forgotten my Online Member Services password – what should I do?

Here’s how to reset your password:

Step 1

  • Go to Online Member Services
  • Click Reset your password
  • Enter member number
  • Enter date of birth
  • Complete Captcha

Wait for your reset link to arrive via the email we have on file for your membership.

Please hold off resubmitting your reset request if your email doesn’t arrive immediately – it can take a few minutes and new requests invalidate previous ones.

Step 2

  • Click Reset link (within the email)
  • Enter member number
  • Enter new password

You’re good to go!