Using Online Member Services

Using Online Member Services

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* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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The easy way to manage your membership

Online Member Services is a secure online member portal, where you can:

  • check your cover info
  • update your contact and account details
  • make basic changes to your membership
  • and more!

How do I register for Online Member Services?

Follow these three steps:

  1. Go to Online Member Services, select Register, enter your membership details, create a password, and click submit.
  2. An activation code will then be sent to the mobile number* we have on file (it can take up to 5 mins to get your code).
  3. Use your membership number, newly-created password and the activation code to log in.

Please note that if there are other people on your cover, you’ll have a shared login (one per membership).

I’ve forgotten my password – what should I do?

  • go to Online Member Services
  • click on ‘Forgot your password?’
  • enter your details
  • we’ll email you a reset link.

Please hold off resubmitting the request if your email doesn’t arrive immediately – it can take a few minutes and new requests invalidate previous ones.

How can I change my password?

Here’s what to do:

How do I add or update my direct debit details?

To set up or change your direct debit (the bank account we use to take your contributions from) details, follow these steps:

  • log in to Online Member Services
  • go to Payments > Contribution Details
  • select ‘Edit’
  • tick the ‘Direct Debit Contributions?’ box
  • enter your account details and click ‘Next’
  • read and accept the agreement and click ‘Submit’.

How do I update my direct credit details?

To set up or change your direct credit (the bank account we make payments into for claims) details, follow these steps:

  • log in to Online Member Services
  • go to Payments
  • select ‘Benefit Account Details’
  • enter your account details and click ‘Next’
  • read and accept the agreement and click ‘Submit’.

I’m locked out of Online Member Services – what should I do?

Accounts are automatically locked after four unsuccessful login attempts. Please contact us to unlock your account.

How do I change my contact preference to email or SMS?

First-up thanks for going green!

Here’s what to do:

  • log in to Online Member Services
  • go to My membership > Contact details
  • select ‘Edit’ 
  • scroll down to ‘Contact preferences’

From the drop-down menu select:

  • Via Member Services (with email notificationor
    Via Member Services (with SMS notification
  • select ‘Next’ to confirm the change 
  • tick the declaration and select ‘Submit’.

Choosing to get your messages via email or SMS is the quickest way to stay on top of your membership with us. If there are any updates, changes, or important information relevant to you, you’ll be one of the first to know.