How can I set up direct credit for claims payments?

Your direct credit account is where we pay benefits (for claims that aren’t processed on the spot).

It can be the same account as your direct debit, if that’s how you pay your premiums, or you can choose a different bank account.

Here’s how to add/change direct credit details via Online Member Services:

  • Log in
  • Go to Payments
  • Click Payment details - claims
  • Click Edit
  • Select Bank account as Account type
  • Enter BSB
  • Enter Account number
  • Enter Account name
  • Click Next
  • Tick Declaration (I declare that the above information is true and correct. I hereby authorise the above changes to my membership)
  • Click Submit.

If using the Nurses & Midwives Health app:

  • Log in
  • Tap Membership
  • Choose Payment details - Claims
  • Tap the Edit icon next to the Account holder’s name
  • Enter Cardholder name, BSB and Account number
  • Click Update.