Getting started
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Change your cover or compareAccess the app
Here’s what you need to do to get the Nurses & Midwives Health app up and running:
- Register for Online Member Services
- Check your tech
- Download the app
- One-time registration
1. Register for Online Member Services
To log in to our member app, you first need to register for Online Member Services. Just enter your member number and a few other identifying details, and we’ll send you an SMS with an activation code:
Register here for Online Member Services
Need to reset your password? If you reset your password for Online Member Services, you need to wait at least five minutes before you can use your new password to log in to the app.
2. Check your tech
To use the app, your device needs to be on a new-ish operating system:
Apple
What you need: iOS 11.0 or higher
How to check: Go to Settings > General > About and view the Software Version
Android
What you need: 7.0 or higher
How to check: Go to Settings > About phone or About device > Android version and view the version information
3. Download the app
4. One-time registration
Once you’ve installed the app, you’ll need to register it:
Step 1
Have your membership number and Online Member Services password to-hand.
Don’t have an Online Member Services password? Get one now
Step 2
Confirm your membership number is correct. We’ll then send you a registration code (via SMS and email) for the app.
Please hold off tapping 'Didn't receive a code?' if it doesn't come through right away – it can take up to 15 minutes to get your code.
Step 3
Enter the code to complete your one-time app registration
Step 4
Read and accept our Privacy Notice and the Terms & Conditions
Step 5
You can then set up a PIN. And if it's available on your device, either Face ID or Touch ID.
Need help?
All being well, you’ll be using the app in no time. But if you need help, here’s how to get it:
Contact us
If you’re locked out of the app or Online Member Services, or just want to speak to a human.
Call 1300 344 000Can’t get the app on your device?
Compatibility issues
For reasons beyond our control, there are minimum device operating system requirements for the Nurses & Midwives Health app. For more on this see our app FAQs
Other ways to claim and manage your membership
If you can’t access the app, you can claim by completing a claim form and submitting it by mail, via email or in person. You can view (and update) your membership via Online Member Services