Before hospital

Before hospital

Your Cover





* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .

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Support when you need it most

Going to hospital can be stressful. You may be worried about your treatment, returning home, your overall health and more. Being prepared for your recovery can help to relieve some of this natural anxiety.

Healthcare Services' highly experienced health practitioners can support you while you prepare for your hospital stay. We can also help you consider ways to be safe and manage when you’re discharged home, and support you through your recovery.

Here are some of the ways we help eligible Nurses & Midwives Health members who are having hospital treatment, in the short-term and later on*.

Your recovery

However nice your hospital and medical team are, you’ll probably want to get back to your own bed sooner rather than later.

Plus, recovering at home has been linked to greater mental wellbeing, a lower risk of infection and better sleep than you’d get in a busy hospital.

The services below could help you get home sooner – by providing care you’d otherwise have to stay in hospital for (which is why you may hear them called Hospital Substitute Treatment).

  • Hospital at home (e.g. certain types of wound care or IV infusions)
  • Rehab at home (e.g. rehabilitation after a hip or knee replacement)

If you’re receiving one of these services we’ll check in with you during your recovery to make sure it’s helping, and that you’re doing okay.

Accessing the programs

To access Hospital or Rehab at Home, your hospital team can refer you to one of our contracted providers if they agree it's appropriate and you meet the following criteria:

  • You're over 18 years of age, hold Hospital cover with waiting periods served and your membership paid up to date,
  • Your doctor submits a valid referral that meets contractual guidelines for the program,
  • For Rehab at Home, the support you'll receive at home is from multiple allied health disciplines (as it would be in the hospital setting),
  • Approval is also dependent on non-clinical criteria such as availability of treatment in your local area and the cost of services (e.g. contracted providers may charge above the amount we are permitted to pay),
  • Services must be in place of treatment in hospital and organised before you are discharged.

For any questions, or to learn more about our contracted providers, get in touch via our contact form.

Your future

If you have one or more chronic conditions, you may benefit from further support after you have recovered from your hospital stay. Your personal care coordinator will work with you to understand where you’re at and support you in achieving your health goals. Programs that could help you might include:

  • Health Management
  • Dietitian Support
  • Osteoarthritis Management
  • Weight Loss
  • Cancer Support
  • Mental Wellness.

The eligibility criteria for these programs vary and are dependent on your personal situation. To learn more about these programs, go to Health Conditions.