Menopause support benefit

Menopause is a natural stage of life. But that doesn’t make it predictable. Every woman’s experience is different, so finding trusted information and specialised support isn’t always straightforward.

The changes it brings can affect health, wellbeing and everyday life in many ways.

That’s why we’ve included Menopause support with UnPause as part of Top Extras, helping eligible members access personalised menopause care^*, wherever they are in Australia.

You don’t need to work it all out on your own.

The UnPause monthly membership combines clinical guidance, educational resources and ongoing support to help you navigate this stage of life.

It includes:

• Ongoing clinical support that adapts to your needs
• Registered nurse guidance and care coordination by phone and text
• UnPause Care app for symptom tracking, prescription management and direct access to your clinical team
• UnFog and UnMute webinars for live Q&A sessions and expert talks
• Lifestyle content on demand for practical guidance whenever you need it.

Be part of the UnPause Posse for as little or as long as you need. There’s no lock-in contract, so you can get support that works for you.

Once you reach menopause, your hormone levels change permanently. While some women only need occasional advice, others may find ongoing guidance helpful as their needs change over time.

Book your first consultation

Start by booking a 45-minute telehealth appointment with an UnPause clinician. You'll need to complete this consultation before signing up for the monthly membership. The consultation costs $295 and you may be able to claim a Medicare rebate of $125.10. Because a Medicare benefit is available the cost of this consultation can't be claimed through your Menopause support benefit.

Complete the intake form

This online patient information form helps UnPause understand your symptoms, medical history and other relevant details about your health.

Attend the first consult

This will be a telehealth (phone or video) appointment with a doctor who specialises in menopause care.

Sign up for the monthly membership and claim

If you decide the ongoing subscription is right for you, you can sign up and claim $25 per month, up to your available limits.

The UnPause membership is $49 per month.

You can claim $25 per month, up to the limit of $300 for the year through your Menopause support with UnPause benefit.

After you’ve signed up for the monthly membership, submit your claim using:

• My Nurses & Midwives Health app or Online Member Services. Send a photo or copy of your receipt using ‘submit claim’ option.
• Claim form. Complete a claim form, attach your receipt and submit by:
  • Email: submitclaim@nmhealth.com.au
  • Post: Nurses & Midwives Health, GPO Box 9812, Sydney NSW 2001
  • In person: at the Surry Hills, Parramatta or Wollongong Member Care Counter

No. UnPause is the only provider approved by Teachers Health for the Menopause support benefit.

^*Subject to your level of cover, remaining limits and waiting periods served.