Q: When does the operational merger take effect?
While Nurses & Midwives Health and Teachers Health legally merged on 1 January 2022, we will be merging our operational systems from 1 July 2022.
Q: Will there be ECLIPSE system outages?
To allow us to undertake the work required to integrate Nurses & Midwives members into the Teachers Health system, there will be an ECLIPSE system outage for Nurses & Midwives Health between 2pm on Friday 17 June 2022 and 11am on Monday 4 July 2022.
Q: Will the downtime affect the way I submit hospital and medical claims?
During the downtime, electronic claiming through ECLIPSE will not be possible for Nurses & Midwives Health members. Claims should instead be submitted via:
- Web - providercomms.teachershealth.com.au
- Post - GPO Box 9812, Sydney NSW 2001
You can continue to submit claims as usual from 11am on Monday 4 July.
Q: Can I undertake eligibility checks?
Online eligibility checks will be unavailable from 8pm on Thursday 30 June to 5pm on Sunday 3 July 2022. For eligibility checks during this time, please phone 0432 525 823.
Q: Will there be changes to the Nurses & Midwives Health ECLIPSE code?
Effective 4 July 2022, the ECLIPSE code for Nurses & Midwives Health will change from NMW to TFH. This will align with the current Teachers Health code.
Q: Will there be changes to the Nurses & Midwives Health HCP code?
There will be no change to the HCP code. This remains as NTF.
Q: Will HICAPS also have outages?
Yes. HICAPS will be turned off for Nurses & Midwives members between 8:30pm on Thursday 30 June 2022 and 5pm on Sunday 3 July 2022.
During the HICAPS downtime, members will be required to pay for their claim upfront and submit it, manually, for a rebate. They’ll have up to 2 years from the date of service to make their claim.
Q: Will Nurses & Midwives Health members receive new membership cards?
Yes. Nurses & Midwives Health members will receive new membership cards, which will be posted to them from 4 July 2022.
Q: What will happen if members present old membership cards?
Old membership cards will no longer work from 1 July 2022 and members should allow up to 10 business days for their new card to arrive. In the interim, they’ll be required to pay for their service upfront and submit the receipt manually for a rebate.
Q: Will Nurses & Midwives Health and Teachers Health continue to run as separate brands?
Yes. Nurses & Midwives Health and Teachers Health will continue to operate as one health fund whilst retaining their unique identities and separate brands.
Members will also continue to present branded membership cards when accessing services.
Q: How will I contact Nurses & Midwives Health after the operational merger?
You can continue to contact Nurses & Midwives Health, just as you always have:
Our office hours are Monday to Thursday 8am to 8pm, Friday 8am to 6pm and Saturday 8:30am to 12:30pm AEST.