We're here to help
If you’re experiencing financial hardship due to COVID-19 you can apply to suspend your cover. To do this, complete and submit this Application to suspend cover due to COVID-19 form.
If you’ve lost your income due to COVID-19’s impact to business, all we need is a letter from your employer to confirm your change in circumstances and we can suspend your membership up to six months.
Once this application to suspend cover form is completed, please send to GPO Box 3874, Sydney NSW 2001 or email@example.com
Please note that you won't be able to claim while you're membership's suspended.
Cover suspension (during overseas travel)
If you’re still overseas
If you suspended your cover when you went overseas, and are forced to extend your stay due to COVID-19, we’ll extend your suspension past the usual maximum period (until the pandemic has passed).
If you’ve returned early
If you’ve had to come home early in response to the government’s COVID-19 travel advice, we’ll honour the suspension period for the time you were away (even if it’s less than the usual two-month minimum).
Please reach out to our team if you have any questions during these uncertain times, we’re here to help.
As the COVID-19 situation continues to unfold, we’re focused on finding ways to support members during these uncertain times.
The latest on our response to COVID-19.