Member support and resources

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A message from our CEO

Once again, COVID-19 is disrupting life across Australia, and once again the healthcare community has come together to support patients, their families and each other.

Please know that we’re mindful of the challenges our nurses, midwives, and their families may be experiencing. While we’re all working remotely, we’re still here for you – as your health fund we’ll do everything we can to support you.

Here you’ll find information to help you manage your health, and your membership, during these difficult times.

External resources

Links to union responses on COVID-19-related issues, plus national state-based COVID-19 information:

Calling for more affordable healthcare

While we're here, I want to mention that we’re getting behind Private Healthcare Australia’s More Affordable Health campaign.

In Australia we pay at least 30% more for medical devices compared to other countries. And this is one of the biggest drivers behind private health insurance premium increases.

The campaign aims to make health insurance more affordable by changing the way medical devices are priced in Australia.

You can show your support at More Affordable Health and via Facebook.

Thanks to our nurses and midwives

Lastly, I want to acknowledge the dedication of all the nurses and midwives who are working on the frontline and caring for some our community's most vulnerable people.

We’ll keep these pages updated so you can access the latest information at any time.

All the best from the Nurses & Midwives Health family to yours.

Stay safe,

Brad Joyce
CEO, Teachers Health Group

Physical and mental health support

At the start of the pandemic, we introduced the following measures – they’ve now been extended to 31 December 2021:

  • Telehealth – We’ve always paid benefits towards telepsychology under Extras cover. We’ve since extended this to a wider range of services, including physio, chiro and speech therapy.

  • Mental Wellness Program – This phone-based program is always available to eligible members^ with Hospital cover via Teachers Healthcare Services.

  • Cover for COVID-19 – Members on all levels of Hospital cover are covered for COVID-19 admissions, including cover for any adverse reaction or side-effect to a COVID-19 vaccine which requires admission to hospital. This is especially relevant for members on our Basic Plus products StarterPak, Basic Hospital and Mid Hospital (who wouldn’t have had full cover for COVID-19 admissions otherwise).

  • New Family Program – our New Family Program remains open to more members with Hospital cover. This is to help families who may struggle to access standard ante and postnatal services during COVID-19.

More on mental health support during COVID-19

Hospital admissions during COVID-19

If you have surgery scheduled over the coming weeks, your surgeon/hospital should contact you if the outbreak will impact the timing of your treatment.

This situation is a timely reminder that Hospital cover has two key functions – taking the pressure off the public system and enabling those with private health cover to get treated as soon as possible.

Need to talk to us urgently about a hospital admission? We’ve created a fast-track process for members with COVID-19-related questions – please get in touch here.

Financial hardship relief

We’re here to help if you’re experiencing financial stress due to the lockdowns. Here are two ways we’ve been supporting members:

  • Financial hardship suspension – If you’re having financial difficulties, you can apply to suspend your membership.

  • Overseas travel suspension – We’ve relaxed the rules on suspension to better support members who suspended their cover and are stuck overseas. This measure is in place until the COVID-19 pandemic has passed.

Have an urgent COVID-19 enquiry?
We’ve created a fast-track process for members with COVID-19-related questions.
Contact us

Union resources

See the links below for national and state-based union advice on COVID-19-related issues.

National COVID-19 links

Here are links to national, state and territory COVID-19 information:

Mental health support
Mental health support

Some of the resources our members have used to work through tough times.

Teachers Health Centres
Teachers Health Centres

Find out what’s happening at the six Teachers Health Centres.