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How to prepay

Updated 6 March 2024


Paying for your health insurance ahead of a premium increase can be a great way to save in the long term!

Here's your prepay info ahead of the premium increase effective from 1 April 2024:

How much can I prepay?

You can prepay your cover for up to 12 months via a one-off manual payment. Also, the maximum amount you can pay is 12 months from the payment date. It's up to you how much of the 12-month maximum you lock in before the next premium increase.

How do I calculate my prepay amount?

Here are the steps:

Use the Online Member Services premium calculator to check how much to pay up to a given date, or how far a given dollar amount will take you.

Here's how:

  • Log in
  • Go to Payments
  • Click Premium calculator
  • Either Calculate amount or Calculate date
  • Click Calculate.

How can I prepay?

You can pay by credit card (via Online Member Services), BPAY, our app and at our Member Care Counters. Here's how:

Online Member Services

Credit card

    • Select Pay by credit card
    • Enter Payment amount
    • Select Card type
    • Enter Card number
    • Enter Card name
    • Enter Card security code
    • Enter Card expiry date (by selecting the month and the year)
    • Accept Credit card declaration
    • Click Submit.

BPAY

  • Please refer to the BPAY details included in the email or letter (depending on your contact preferences) we sent in early March.

App

  • Log in
  • Tap the menu on top left
  • Tap Make a payment
  • Choose to either Enter amount or select new paid-to date

    Enter amount:

    • Enter Payment amount
    • Your new paid-to date will automatically calculate
    • Either scan your credit/debit card or enter Cardholder name, Credit/debit card number, Expiry date and CVV
    • Check all details are correct
    • Click Pay now.

    Select new paid-to date:

    • Enter Select new paid-to date
    • Your payment amount will automatically calculate
    • Either scan your credit/debit card or enter Cardholder name, Credit/debit card number, Expiry date and CVV
    • Check all details are correct
    • Click Pay now.

Member Care Counters

  • Payments can also be made at our Surry Hills or Parramatta Health Centres up to 4.45pm on 25 March 2024.

What is the prepay deadline?

It depends on how you usually pay your premium – here are the key dates:


Direct debit

You'll need to make your one-off payment at least a week before your next scheduled direct debit.

If your next scheduled direct debit is on or after 30 March we need to receive your one-off payment by 25 March (8pm AEDT). How to make a payment

Once your payment has gone through, future direct debits will be paused until you reach your new paid-to date.

Credit card or BPAY

If you pay by either of these methods, please make your payment:

    • BPAY: 26 March by 6pm AEDT
    • Credit card:
      • Pay by phone by 27 March by 9pm AEDT
      • Pay online by 31 March by 9pm AEDT

How can I check when I'm paid up to?

Around three business days after prepaying, you check your paid-to date via Online Member Services:

  • Log in
  • Go to My membership
  • Click Cover details
  • See Paid to Date.